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Every connected device is a choice — about what to measure, what to optimise, and who to watch.",[],{"_key":301,"_type":13,"children":302,"markDefs":315,"style":38},"f7c4a6da0733",[303,306,311],{"_key":264,"_type":17,"marks":304,"text":305},[],"In our conversation with Kate O'Neill, also known as the \"Tech Humanist\", founder and CEO of KO Insights — a strategic advisory firm dedicated to improving human experience at scale — we explore how cities can harness data and AI to genuinely ",{"_key":307,"_type":17,"marks":308,"text":310},"71388d38f9c9",[309],"07b8a783f973","improve human lives",{"_key":312,"_type":17,"marks":313,"text":314},"c7ff8419cb02",[],".",[316],{"_key":309,"_type":75,"externalUrl":8,"internalLink":317,"isInternalLink":78,"title":8},{"_id":318,"_type":222,"slug":319},"b42054f1-8f7d-42c3-812a-c7f27a605e34",{"_type":95,"current":320},"the-monthly-question-could-ai-replace-a-mayor",{"_type":322,"alignment":323,"aspect":324,"contained":8,"media":325,"size":341},"projectBuilderMedia","center","horizontal",{"asset":326,"autoplay":136,"caption":332,"crop":8,"hotspot":8,"videoType":8,"videoUrl":8},{"altText":8,"metadata":327,"originalFilename":330,"url":331},{"dimensions":328},{"_type":142,"aspectRatio":251,"height":329,"width":175},1080,"Nou CTB_Images Modules HORIZONTAL.jpg","https://cdn.sanity.io/images/aj6e31np/production/9c5bdaf2e594614161c591b32a3c2dadd0085f40-1920x1080.jpg",[333],{"_key":334,"_type":13,"children":335,"markDefs":340,"style":38},"7114dc67e7a0",[336],{"_key":337,"_type":17,"marks":338,"text":339},"d33618378232",[],"Image by Taso Katsionis on Unsplash",[],"full",{"_type":343,"answer":344,"initialsAnswer":367,"initialsQuestion":368,"question":369},"projectBuilderQuestion",[345,353,360],{"_key":346,"_type":13,"children":347,"markDefs":352,"style":38},"f88bfc521a50",[348],{"_key":349,"_type":17,"marks":350,"text":351},"d83703b2bf29",[],"In order to build more effective smart cities, we require a lot of data. One of the most useful pivots cities can make is to shift data collection away from people and towards objects and things. It seems like a natural starting point to monitor a lot of human activity to be human-centric, but this pivot inherently moves the focus away from surveillance and towards services.",[],{"_key":354,"_type":13,"children":355,"markDefs":359,"style":38},"aea2cf3e9a46",[356],{"_key":349,"_type":17,"marks":357,"text":358},[],"The other is to recognise that the city itself is modellable. Digital twins are something many cities are already experimenting with. And that opens up incredible opportunities: if we were to shift a particular investment in utilities from one area to another, how would that affect resources elsewhere?",[],{"_key":361,"_type":13,"children":362,"markDefs":366,"style":38},"2a8163169a1f",[363],{"_key":349,"_type":17,"marks":364,"text":365},[],"Those are incredible opportunities to think about how AI or other tools can help us get clarity and insights about what’s really serving people, rather than monitoring people.\n",[],"KO:","CTB:","In a moment of rapid technological acceleration, how can cities make sure technology works for people — and not the other way around?",{"_type":371,"author":239,"bigTitle":78,"contained":8,"title":372},"projectBuilderQuote","«One of the most useful pivots cities can make is to shift data collection away from people and towards objects and things.»",{"_type":343,"answer":374,"initialsAnswer":367,"initialsQuestion":368,"question":409},[375,381,402],{"_key":361,"_type":13,"children":376,"markDefs":380,"style":38},[377],{"_key":349,"_type":17,"marks":378,"text":379},[],"Every city is dealing with its own unique set of challenges, so it’s hard to compare. A city facing flooding risk is in a very different situation from one dealing with drought or extreme heat. But what we do see in common is that many cities are levelling up their use of technology and monitoring to make more resources available to people when they need them most. Whether that's knowing where cooling shelters are during a heat wave, or accessing support during a flood.",[],{"_key":382,"_type":13,"children":383,"markDefs":396,"style":38},"7185e6b312dd",[384,387,392],{"_key":349,"_type":17,"marks":385,"text":386},[],"We also have a ",{"_key":388,"_type":17,"marks":389,"text":391},"60e55cd3d995",[390],"aef096fed89f","housing emergency",{"_key":393,"_type":17,"marks":394,"text":395},"0f52f7ff26b2",[]," in many cities. We know that more and more people will be living in cities over the coming decades, and there are real opportunities here: reclaiming existing buildings or making sure that what can be renovated is renovated rather than demolished.",[397],{"_key":390,"_type":75,"externalUrl":8,"internalLink":398,"isInternalLink":78,"title":8},{"_id":399,"_type":222,"slug":400},"0981f937-0bd9-47f7-bc02-399b3a692e34",{"_type":95,"current":401},"orna-rosenfeld-housing",{"_key":403,"_type":13,"children":404,"markDefs":408,"style":38},"65f4f7515780",[405],{"_key":349,"_type":17,"marks":406,"text":407},[],"Rotterdam is using public land in a very useful way. They built a floodable square that collects rainwater during flooding events and functions as a usable park in ordinary times. This kind of thinking, using whatever resources you have in is a good answer to the issues cities face.\n",[],"Where do cities stand today, and where are they heading?",{"_type":343,"answer":411,"initialsAnswer":367,"initialsQuestion":368,"question":432},[412,418,425],{"_key":403,"_type":13,"children":413,"markDefs":417,"style":38},[414],{"_key":349,"_type":17,"marks":415,"text":416},[],"I think about this through what I call a circle model. You start with thinking human outcomes: what are we really trying to achieve for people? A clean city? A safe city? A city where people can have meaningful experiences? To do that we need to know the amount of data we need to collect, what services you want to provide, what kind of infrastructure you need to deliver, what governance structures are required, and what feedback mechanisms will tell you how well you're doing.",[],{"_key":419,"_type":13,"children":420,"markDefs":424,"style":38},"031ef5e7e949",[421],{"_key":349,"_type":17,"marks":422,"text":423},[],"If you start there — with human outcomes — then AI becomes part of that model in meaningful and practical ways. You're asking: if we invest more in trash collection in this neighbourhood, are we actually improving cleanliness and hygiene for the people who live there? Is water quality better because of the monitoring we're doing? Those are demonstrable improvements in people's lives.",[],{"_key":426,"_type":13,"children":427,"markDefs":431,"style":38},"1fb8cec2412a",[428],{"_key":349,"_type":17,"marks":429,"text":430},[],"And then you go through the circle again. Maybe this time it's about jobs — how do we connect more people with employment opportunities? How do we make reskilling programmes available through public libraries? Each time you go through it, you're levelling up across utilities, traffic, green spaces, cycling infrastructure, housing — everything that makes a city more liveable, safer and more equitable for everyone.",[],"With AI increasingly being applied to urban management, is there a risk of losing the human factor?",{"_type":434,"gallery":435,"slider":136},"projectBuilderGallery",{"allowLightbox":8,"caption":436,"images":445},[437],{"_key":438,"_type":13,"children":439,"markDefs":444,"style":38},"9939ccb51b72",[440],{"_key":441,"_type":17,"marks":442,"text":443},"56ce5e0a2394",[],"Images by Yunus Tuğ & Tom Barrett on Unsplash",[],[446,457],{"aspect":447,"asset":448,"caption":8,"crop":8,"hotspot":8,"size":456},"vertical",{"altText":8,"metadata":449,"originalFilename":454,"url":455},{"dimensions":450},{"_type":142,"aspectRatio":451,"height":452,"width":453},0.8081395348837209,1720,1390,"177.jpg","https://cdn.sanity.io/images/aj6e31np/production/229a048104fe7698fa9883fe084dcf46f49fad3a-1390x1720.jpg","large",{"aspect":447,"asset":458,"caption":8,"crop":8,"hotspot":8,"size":456},{"altText":8,"metadata":459,"originalFilename":461,"url":462},{"dimensions":460},{"_type":142,"aspectRatio":451,"height":452,"width":453},"176.jpg","https://cdn.sanity.io/images/aj6e31np/production/ffaad541b4483119910ede4fc38e85e427f947d9-1390x1720.jpg",{"_type":343,"answer":464,"initialsAnswer":367,"initialsQuestion":368,"question":473},[465],{"_key":466,"_type":13,"children":467,"markDefs":472,"style":38},"39f84abaaa91",[468],{"_key":469,"_type":17,"marks":470,"text":471},"6bf0f63f4688",[],"My city is New York and I feel it is whatever person you want it to be. New York is a multiple personality kind of city. It’s a peaceful city if you stroll through Central Park. Or a hectic one if you’re strolling through Times Square. A very connected city if you take the subway from one end to the other for less than three dollars.",[],"Let’s end up our conversation with some urban gossip: If your city were a person, what would its personality be like?",{"_type":343,"answer":475,"initialsAnswer":367,"initialsQuestion":368,"question":484},[476],{"_key":477,"_type":13,"children":478,"markDefs":483,"style":38},"36fa9e177a08",[479],{"_key":480,"_type":17,"marks":481,"text":482},"ce99c1d0b331",[],"The Luxembourg Gardens in Paris. That has to be my favourite place in the whole world.",[],"If you could teleport yourself to any neighbourhood in the world, where would you go?",{"_type":343,"answer":486,"initialsAnswer":367,"initialsQuestion":368,"question":495},[487],{"_key":488,"_type":13,"children":489,"markDefs":494,"style":38},"6e12090e9cd3",[490],{"_key":491,"_type":17,"marks":492,"text":493},"aed9ebebf338",[],"I like birds in the urban space. Being able to hear the sounds of traffic, infrastructure, even construction. Or a squirrel chattering away. I think it’s wonderful how it reminds us that it’s not just us in cities. ●",[],"What's your favourite urban sound?","2026-08-18T09:23:00.000+02:00",{"ogdescription":498,"ogimage":499,"ogtitle":501},"Kate O'Neill explores how cities can harness data and AI to genuinely improve human lives.",{"asset":500},{"url":255},"«When it comes to data, cities should shift from surveillance towards services»",{"_type":95,"current":503},"kate-oneill-cities-data-shift-surveillance-services",{"relatedStories":505},[506,526,568,596],{"_id":507,"authors":8,"categories":8,"contributors":508,"featuredImage":514,"orderRank":522,"overlay":78,"slug":523,"title":525},"4e471797-3af4-41fd-8c11-1ddb55708634",[509],{"_id":510,"name":511,"role":8,"slug":512},"0bba2fa1-25ad-4502-8976-f5d95fe0a8ac","CitiesToBe Editorial Board",{"_type":95,"current":513},"citiestobe-editorial-board",{"asset":515,"crop":8,"hotspot":8},{"altText":8,"metadata":516,"originalFilename":520,"url":521},{"dimensions":517},{"_type":142,"aspectRatio":518,"height":519,"width":187},0.8,1600,"DTS_Shadow_Tech_Fanette_Guilloud_Photos_ID9367 (1).jpg","https://cdn.sanity.io/images/aj6e31np/production/d4bfbe874125400775fbc08e12467f1a72376c64-1280x1600.jpg","0|100014:2",{"_type":95,"current":524},"whats-new-at-the-new-citiestobe","What's New at the New CitiesToBe? ",{"_id":527,"authors":8,"categories":528,"contributors":549,"featuredImage":556,"orderRank":564,"overlay":78,"slug":565,"title":567},"37477051-2d0a-4a9e-86bb-a1888c92c710",[529,535,541,547],{"_id":530,"color":531,"slug":532,"title":534},"ab7e61d4-56ec-4ffb-9da3-d70bfe4b2a18","#FF6C00",{"_type":95,"current":533},"trends","Trends",{"_id":536,"color":537,"slug":538,"title":540},"eeec6fd6-f657-4663-95dc-803ccd89d6e6","#FFB9FF",{"_type":95,"current":539},"know-how","Know-how",{"_id":542,"color":543,"slug":544,"title":546},"5168d7f5-ef29-4946-9795-a8f96ee20d84","#FFFA80",{"_type":95,"current":545},"mapping-innovation","Mapping Innovation",{"_id":225,"color":226,"slug":548,"title":229},{"_type":95,"current":228},[550],{"_id":551,"name":552,"role":553,"slug":554},"26af608b-5a26-450b-8e01-96c0ec7ffae6","Sergio García i Rodríguez","Editor-in-Chief of Citiestobe and Head of Communication & Place Narratives at Anteverti",{"_type":95,"current":555},"sergio-garcia-rodriguez",{"asset":557,"crop":8,"hotspot":8},{"altText":8,"metadata":558,"originalFilename":562,"url":563},{"dimensions":559},{"_type":142,"aspectRatio":560,"height":561,"width":175},1.588089330024814,1209,"roy-tsong-FHN-AO9w0cA-unsplash.jpg","https://cdn.sanity.io/images/aj6e31np/production/19af891a6546f7317cfdb9157a52a722cfedc651-1920x1209.jpg","0|00k8zj:",{"_type":95,"current":566},"beyond-books-and-shelves-four-cities-reimagining-the-public-library-and-public-life","Beyond Books and Shelves: Four Cities Reimagining the Public Library — and Public Life",{"_id":569,"authors":8,"categories":570,"contributors":577,"featuredImage":584,"orderRank":592,"overlay":78,"slug":593,"title":595},"975a781c-0e9e-449c-8748-f6a4dd4a06ce",[571,573,575],{"_id":231,"color":232,"slug":572,"title":235},{"_type":95,"current":234},{"_id":542,"color":543,"slug":574,"title":546},{"_type":95,"current":545},{"_id":536,"color":537,"slug":576,"title":540},{"_type":95,"current":539},[578],{"_id":579,"name":580,"role":581,"slug":582},"9939ee48-3c5a-45f3-ad9f-9887171ce2d8","Anh Nguyen","Urban Innovation Fellow at Cornell Tech within the New York City Department of Environmental Protection",{"_type":95,"current":583},"anh-nguyen",{"asset":585,"crop":8,"hotspot":8},{"altText":8,"metadata":586,"originalFilename":590,"url":591},{"dimensions":587},{"_type":142,"aspectRatio":588,"height":589,"width":175},1.3351877607788596,1438,"daniel-mirlea-tNMGA7qqKaI-unsplash.jpg","https://cdn.sanity.io/images/aj6e31np/production/b27a775ac27917eccc74dc7e803a2d2a9c0ca524-1920x1438.jpg","0|00k8z5:",{"_type":95,"current":594},"the-infrastructure-you-never-think-about","The Infrastructure You Never Think About",{"_id":597,"authors":8,"categories":598,"contributors":613,"featuredImage":620,"orderRank":640,"overlay":78,"slug":641,"title":643},"6a18e229-b6ac-4045-94e2-8594bc2ff6fc",[599,605,611],{"_id":600,"color":601,"slug":602,"title":604},"a13a8dfd-f35f-4bf7-b4ed-1d00d7a82bd2","#A6FFB2",{"_type":95,"current":603},"urban-inspo","Urban Inspo",{"_id":606,"color":607,"slug":608,"title":610},"7a817347-ec24-4805-8f6b-4d7be72f8af2","#942200",{"_type":95,"current":609},"in-images","In Images",{"_id":225,"color":226,"slug":612,"title":229},{"_type":95,"current":228},[614],{"_id":615,"name":616,"role":617,"slug":618},"264e8016-1b35-47a9-ac93-4a3102ea41a6","Maru Godàs","Artist, illustrator and urban sketcher",{"_type":95,"current":619},"maru-godas",{"asset":621,"crop":628,"hotspot":634},{"altText":8,"metadata":622,"originalFilename":626,"url":627},{"dimensions":623},{"_type":142,"aspectRatio":624,"height":216,"width":625},0.75,1875,"MaruGodàs_12 copia 3.jpg","https://cdn.sanity.io/images/aj6e31np/production/c9811d9fe910a20d364c304e6129162636c64b96-1875x2500.jpg",{"_type":629,"bottom":630,"left":631,"right":632,"top":633},"sanity.imageCrop",0.1566829310795504,0,0.06887872082214823,0.34806569661061254,{"_type":635,"height":636,"width":637,"x":638,"y":639},"sanity.imageHotspot",0.495251372309837,0.9311212791778518,0.4655606395889259,0.595691382765531,"0|00k8z9:",{"_type":95,"current":642},"maru-godas-urban-sketchers","«Urban sketching is a form of love towards the city, to things that are not perfect»",1787125283741]